Service & Repair Form

For sensor warranty, please contact RKI for an RMA by email or phone (510) 441-5656 . Do not return compressed gas cylinders with repair.

Each instrument sent in for repair must be accompanied by this Service Form. To expedite repair orders, please include a “Not to exceed” dollar amount. Method of payment for all non-warranty repairs to be made by credit card or check prior to instrument return. Failure to provide complete information may delay completion of the repair order.

Please Note: Items must be cleaned, sanitized, or decontaminated as necessary to minimize possible exposure to health hazards of handling such material for employees.

Select Service Request

For SENSOR warranty, please contact RKI for an RMA by email or phone (510) 441-5656

Serial Number(Required)

Maximum of 2 instruments per repair form, and per customer.

Please select instrument name(Required)

The GX-2003 can no longer be repaired, please do not send this model in for repair/service

Preferred Shipping Method when returned

Shipping Speed

UPS or FedEx collect account #

Estimate approval before repair?

Yes

Not to exceed amount $

Contact Name(Required)

Company Name

Email(Required)

Address Line 1

City

State / Province / Region

Zip / Postal Code

Country

Phone

Please list instrument & accessories being returned.

Shipping Address(Required)

Type of physical shipping address(Required)

Business Address

Residential Address

Please give a detailed description of the problem or special instructions.(Required)

Please Note

There is a $125 estimate charge per instrument. Estimate fee is waived only if estimate is accepted and instrument is repaired.
There is a reject/return or scrap fee of $125 per each estimate that is declined
Shipping Charges are additional and are generally pre-paid and added to the invoice.
Payment must be by credit card or check only
Do not return compressed gas cylinders with repair.

Clicking the Submit button is required for your request to be received

Ship instrument and printout of this form to: RKI Instruments, Attn: Repair Dept, 33248 Central Ave., Union City, CA 94587