Customer Satisfaction Survey | RKI

Customer Satisfaction Survey

Customer service and satisfaction are extremely important to us here at RKI Instruments.  To help us to continuously improve, and as a part of the ISO-9001 process, we will periodically survey our distributors to assess your experience as an RKI customer.  Our Management Team reviews each survey, and the information submitted may be used to create or revise policies to improve customer satisfaction. Please take a moment to evaluate RKI by filling out our survey on page 2 and fax it to (510) 441-5650. In turn, we’ll mail you a Starbucks gift card, compliments of RKI (limit 1 card per person).

Constructive Input Incentive Program

Some of our best ideas come from you. We would like to encourage continued feed back through our surveys by offering a Constructive Input Incentive Program. RKI will send a $50 Amazon gift card to 3 responders with the most valuable and constructive input on their surveys. Just take a few minutes and complete our Customer Satisfaction Survey, it may be worth $50!

Job Function

May we contact you
Are you receiving Distributor Announcements from RKI?
If not, would you like to?

Rate your experiences in the past 6 months with RKI for each question on a scale of 1 to 5, as follows:

5 = Excellent
4 = Above average
3 = Average
2 = Below average
1 = Poor
NA = Not Applicable

If a score is a 3 or less, please provide a comment on line 28, “Comments or suggestions”

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