Customer Satisfaction Survey - RKI Instruments

Customer Satisfaction Survey

Customer service and satisfaction are extremely important to us here at RKI Instruments.  To help us to continuously improve, and as a part of the ISO-9001 process, we will periodically survey our distributors to assess your experience as an RKI customer.  Our Management Team reviews each survey, and the information submitted may be used to create or revise policies to improve customer satisfaction. Please take a moment to evaluate RKI by filling out our survey on page 2 and fax it to (510) 441-5650. In turn, we’ll mail you a Starbucks gift card, compliments of RKI (limit 1 card per person).

Constructive Input Incentive Program

Some of our best ideas come from you. We would like to encourage continued feed back through our surveys by offering a Constructive Input Incentive Program. RKI will send a $50 Amazon gift card to 3 responders with the most valuable and constructive input on their surveys. Just take a few minutes and complete our Customer Satisfaction Survey, it may be worth $50!

 

Company Name
First Name
Last Name
Address
City
State

Zip

Country

Job Function:
 Sales
 Purchasing
 Technical

Rate your experiences in the past 6 months with RKI for each question on a scale of 1 to 5, as follows:

5 = Excellent
4 = Above average
3 = Average
2 = Below average
1 = Poor
NA = Not Applicable

If a score is a 3 or less, please provide a comment on line 28, “Comments or suggestions”

1. RKI Customer Service is available when I call.

2. RKI Customer Service personnel are helpful and efficient in meeting my needs.

3. RKI Regional Reps are easy to get a hold of.

4. I find RKI Regional Reps to be a valuable resource.

5. RKI Technical Sales (Applications) personnel are knowledgeable about the product. They understand my needs and are helpful.

6. RKI products are available when I need them.

7. My orders are consistently delivered on time.

8. RKI’s Web site provides the information I need.

9. RKI’s price list provides the information I need.

10. RKI’s Distributor Announcements effectively communicate sales and marketing information.

11. RKI repairs are performed in a timely manner.

12. Repairs performed by RKI are of good quality and complete.

13. RKI’s products are easy to use.

14. Please rate the overall quality of the RKI products.

Are you receiving Distributor Announcements from RKI?
Yes 
No 
If not, would you like to?
Yes 
No 

What do your other gas detection vendors do well that RKI does not?

What new products should RKI offer?

What can RKI do to improve?

Comments or suggestions:

May we contact you?
Yes 
No 
(optional)

Phone Number

Email Address